Our Policies

Payment Policy:

At RCF Minibikes, we offer a straightforward payment process to make your purchasing experience convenient. We are committed to providing high-quality custom minibikes to our customers. Please review our payment policy:

  1. Accepted Payment Methods: We accept the following payment methods:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Apple Pay
    • Google Pay
  2. Payment Processing: Payment for your custom minibike is processed when you check out and place your order. Your selected payment method will be charged for the total order amount at this time.

  3. Payment Security: We prioritize the security of your payment information. All online transactions are encrypted and processed securely.

Refund Policy:

At RCF Minibikes, we strive to provide high-quality custom minibikes tailored to your specifications. We understand that there may be situations where you need a refund. Please read our refund policy carefully:

  1. Eligibility for Refunds:

    • Manufacturing Defects: If your custom minibike has manufacturing defects or quality issues, you are eligible for a refund.
    • Damages During Transit: If your minibike arrives with damages incurred during transit, we will issue a refund.
    • Non-Conformance: If the delivered minibike does not conform to the customized specifications provided at the time of order, you may be eligible for a refund.
  2. Refund Request Deadline: You must notify our customer support team of any refund request within 7 days of receiving your minibike. Late refund requests may not be accepted.

  3. Refund Evaluation: To initiate a refund, please contact our customer support team. We may require clear photos or other evidence to assess the issue accurately.

  4. Refund Process:

    • If your refund request is approved, we will process the refund to the original payment method used for the purchase within 14 business days.
    • Refunds will be issued for the product’s purchase price, excluding any delivery charges.
    • The customer is responsible for shipping the product back to RCF Minibikes at their expense unless otherwise specified by our customer support team.
  5. Refund Denials: Refunds may be denied if:

    • The refund request is made outside the 7-day window.
    • The damage is due to mishandling, improper care, or modifications made after delivery.
    • The minibike conforms to the customized specifications provided at the time of order.
    • The product has excessive wear and tear or signs of misuse.
  6. Customization Costs: Please note that customization costs are non-refundable once the production process has begun.

While we aim to provide clear guidelines for refunds, we also value our customers’ satisfaction and aim to address each case fairly and reasonably. Our priority is to ensure that you receive a high-quality minibike that meets your expectations.

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team for assistance. Your satisfaction is important to us, and we are here to help.

Cancellation Policy:

We understand that circumstances can change. If you need to cancel your order, please review our cancellation policy:

  1. Cancellation Period: You may cancel your order within 48 hours of placing it. After this period, cancellation may not be possible due to custom production processes.

  2. Cancellation Process: To cancel an order, please contact our customer support team as soon as possible. We will confirm the cancellation and issue a refund if applicable.

Delivery Policy:

We aim to deliver your custom minibike to your doorstep safely and efficiently. Here are the details of our delivery policy:

  1. Delivery Timeframe: The typical lead time for our custom minibikes is 4-5 weeks from the date of order confirmation. Please note that this time may vary based on the complexity of customization and demand.

  2. Delivery Charges: Delivery charges will be calculated at the time of checkout and added to your order total.

  3. Delivery Method: We partner with reliable shipping carriers to ensure secure and timely delivery to your specified address.

  4. Tracking: Once your minibike is shipped, we will provide you with a tracking number so you can monitor the delivery progress.

Please note that all policies are subject to change, and it is recommended to review them periodically for updates. If you have any questions or require further assistance, please don’t hesitate to contact our customer support team. Your satisfaction is important to us at RCF Minibikes.

Return Policy:

At RCF Minibikes, we are dedicated to providing you with high-quality custom minibikes tailored to your specifications. If, for any reason, you are not completely satisfied with your purchase and would like to initiate a return, please carefully review our return policy:

  1. Eligibility for Returns:

    • Returns are accepted for eligible items within 30 days from the date of delivery.
    • To be eligible for a return, the minibike must be in its original condition, including all original packaging, tags, and accessories.
  2. Return Request Process: To initiate a return, please follow these steps:

    • Contact our customer support team to request a Return Merchandise Authorization (RMA) number.
    • Clearly package the minibike in its original packaging to prevent damage during return shipping.
    • Attach the provided RMA number on the outside of the package.
    • Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs unless otherwise specified by our team.
  3. Refund or Exchange: Once we receive the returned item and inspect it for compliance with our return policy, we will process your request:

    • Refund: If your return is approved, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees (if applicable), within 14 business days.
    • Exchange: If you prefer an exchange for another minibike or product of equal or lesser value, we will process the exchange promptly.
  4. Restocking Fees: RCF Minibikes reserves the right to charge a restocking fee for returns based on the condition of the returned item. The restocking fee, if applicable, will be communicated to you during the return request process.

  5. Return Denials: Returns may be denied if:

    • The return request is made outside the 30-day return window.
    • The minibike shows signs of misuse, damage beyond normal wear and tear, or modifications made after delivery.
    • The item is returned without the original packaging, tags, or accessories.
  6. Customization Costs: Please note that customization costs are non-refundable once the production process has begun.

  7. Non-Returnable Items: The following items are not eligible for return:

    • Minibikes with extensive customization that makes them unsuitable for resale to other customers.
    • Items purchased through third-party sellers or dealers.

PCI Compliance and Security Policy

We are committed to ensuring a smooth return process while maintaining the quality of our products. If you have any questions or need assistance with your return, please contact our customer support team. We value your satisfaction and are here to assist you.

PCI Compliance and Security Policy

At RCF Minibikes, we take the security of our customer’s personal and financial information seriously. We are committed to maintaining PCI (Payment Card Industry) compliance and protecting our customers from fraud and identity theft.

To ensure the security of our customers’ payment information, we use industry-standard encryption and security protocols when transmitting and storing sensitive data. We also regularly review and update our security measures to keep pace with advancements in technology and the evolving threat landscape.

We require all of our employees and contractors to undergo security training and to follow strict security protocols when handling customer information. We also conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.

In the event of a security breach, we will promptly notify affected customers and take all necessary steps to prevent further unauthorized access to their personal and financial information.

We also encourage our customers to take steps to protect their own information, such as using strong and unique passwords for their online accounts, regularly checking their credit reports, and being cautious of phishing scams and other forms of cybercrime.

Thank you for choosing RCF Minibikes. 

Privacy Policy

Effective Date: [Insert Date]

1. Introduction

RCF Minibikes (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Personal Information: This includes your name, contact information (email address, phone number), and any other information you provide to us when making inquiries, placing orders, or signing up for our newsletter.

  • Payment Information: We may collect payment card details when you make a purchase on our website. However, please note that we do not store this information. All payment transactions are processed securely through third-party payment processors.

  • Website Usage Information: We collect information about your interactions with our website, including your IP address, browser type, device information, and pages visited. We use cookies and similar technologies for this purpose. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including communicating with you about your order status and shipping updates.

  • Customer Support: To provide customer support, respond to inquiries, and address issues you may have.

  • Marketing Communications: To send you marketing communications and updates about our products, services, and promotions, with your consent where required by applicable law.

  • Website Improvement: To analyze website usage data to improve our website’s functionality, content, and user experience.

  • Legal Compliance: To comply with legal obligations, including tax and accounting requirements.

4. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Service Providers: We may share your data with third-party service providers who assist us in operating our website and providing services, such as payment processors and shipping companies.

  • Legal Requirements: We may disclose your data to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and the safety of others.

5. Your Data Protection Rights

You have the following data protection rights:

  • Access: You can request access to your personal data that we hold.

  • Rectification: You can request corrections to inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data, subject to legal requirements.

  • Objection: You can object to the processing of your data for direct marketing purposes.

6. Data Security

We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a revised effective date.

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